GENERAL CONDITIONS OF SALE

Bergère de France guarantees quality products, made in France. In all its operations, Bergère de France applies the strict professional charter of FEVAD, the French federation of e-commerce and mail order professionals. As part of this charter, the following terms apply to your online purchases from us.

Preamble

Bergère de France is a brand of the company SCOP BDF.
This website is operated by SCOP BDF, a worker cooperative limited liability company (SCOP SARL) with a capital of €200, whose registered office is located at PEPINIERE D'ENTREPRISES DE CHAUMONT ZO - 2 RUE MICHEL GIRARDOT - 52000 CHAUMONT (France), registered with the Chaumont Trade and Companies Register under number 933 808 677.
These General Terms and Conditions of Sale apply to all orders placed with SCOP BDF for all Products and Services offered on the website www.bergeredefrance.fr by non-commercial individuals.
Consequently, by ordering a Product or Service offered for sale on the website www.bergeredefrance.fr, any person fully accepts these General Terms and Conditions of Sale, which the Client acknowledges having read prior to placing an order.

The right to change your mind

According to articles L121-18 and L121-20 of the French Code de la Consommation, you have the right to retract from your purchase within 7 days without any form of penalties or need to justify your choice. Any fees required to return the products remain at your charge. You will receive a full refund within 30 days of your retraction.

The right to a refund or a replacement

Products bought online can be returned up to 3 months from purchase, providing they are in perfect condition and that your receipt is included in the return package. Individually wrapped yarns will only be accepted if the wrapping has not been opened. Returned products will be refunded to your credit card or in store credit if you wish to order a replacement product. Ensure you keep a copy of your receipt featuring your customer ID number, as it will be required for all customer support.

The right to secure handling of your information

Online payment for Bergere de France USA & Canada is treated entirely by our secure banking partner Hipay. Your credit card information is entered into the secure platform and is never communicated to us. Your credit card will be debited of the amount of your order as soon as the transaction is validated by our banking partner.

Your personal information is handled and stored securely in compliance with French law. You have a right to consult, modify and delete your personal information at any time. To do so, simply send us an email at

The right to guaranteed prices

The prices of our collection are guaranteed for the whole year. All sales from Canada to USA are tax free. Sales within Canada are subject to usual TTS & TVQ rates.

Jurisdiction

As our representative office is based in Canada, any transaction will convey jurisdiction to Canada and any dispute must be heard by a court of competent jurisdiction in this country.

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How and why are we using cookies

We are using cookies to enhance the features and functionality of our websites and to understand better how our visitors interact with the tools and services we offer. The storage of cookies on your browser is a convenient way for us to deliver you the most personalised experience while you are browsing, and to keep the experience as rich as possible during your next visit.

We won't use the cookies to collect any personal information, like your name for example; however it is likely we connect the informations within the cookies with the personal information you gave us by other means (such as your subscription on the website).

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Every changes made to your browser settings regarding the cookies associated to this website will be saved until you decide to make other changes, in the event you change your mind.